FREQUENTLY ASKED QUESTIONS
How the posters are printed?
All posters are printed on high quality photo paper of 220 gr, matte or glossy finish at your choice.
How the posters are shipped?
We ship the posters with UPS, TNT and FEDEX, in protective packaging and post certificate. The posters are rolled in a protective coating and then shipped on a rigid cardboard tube which guarantees its perfect condition. Frame not included.
The small orders (21x29,7cm), could be sent by standard courier in order to be able to keep low costs on shipping to our customers. (This not affect to the delivery time). Small orders and card size (4x6") is shipped on a rigid envelope.
Where do you ship? and shipping cost?
We ship to Spain, USA, Canada, Switzerland, Norway, all European Union countries (except Romania, Cyprus, Bulgaria and Malta), Liechtenstein, Australia, New Zealand, Argentina and Mexico.
The shipping cost is usually between 5,95€ or 6,95€ depending on the destination. If you buy 1 or more than 1 poster, and all the items go to the same address, you only will pay one shipping cost for all the items.
The estimated shipping time is 5-9 working days for Europe and 8-10 days for USA (plus the preparation time of your order, between 3 to 5 days)
Buyers are responsible to pay the applicable duties, taxes or customs duties in their country if it is necessary.
The Traveler Studio is not responsible for delays due to customs formalities.
Do you accept custom orders?
Yes. Write us if you are looking for special sizes, or you want to customize or modify any of the existing illustrations.
Do you accept returns or refunds?
Each poster is printed for you after you place an order. For this reason, return or changes are not admitted.
In the unlikely event that your product arrives with any damage producing during the shipping, we will send you a new one (whit the same design and size) at no cost.
Write us if you have any doubt or if you want special sizes.